Refund & Return Policy

Last Updated: August 7, 2026  |  100% Satisfaction Guarantee

We take immense pride in delivering fresh, handpicked artisan teas. If your package arrives damaged or incomplete, we offer prompt replacements or full refunds.

1. Satisfaction Guarantee

We craft our tea blends to the highest standards. If your tea package arrives damaged during transit or if you receive an incorrect weight variant, we guarantee a hassle-free replacement or refund.

2. Return Window

You may request a return or replacement within 7 days of delivery:

  • Tea items must be unopened, undamaged, and in their original sealed packaging unless damaged upon arrival.
  • Damage claims must be reported within 48 hours of delivery notification with photos of the damaged box.

3. Refund Processing Timelines

Approved refunds are issued to your original payment method (Razorpay online or UPI):

  • Refund processing takes 5 to 7 business days to reflect in your bank account depending on your issuing bank.
  • In the event of an oversold item, refunds are triggered automatically by the system.

4. How to Request a Return

To initiate a return or replacement request, please reach out to our customer care team via our Contact Page with your Order ID (e.g. `TH2026...`) and package photos.